Themes covered during the course include:

  • Quality: definition & history
  • Where is Quality within the organization?
  • Quality Management & Quality Management System (QMS): principles, evolution and continuous improvement methods
  • Extending outside of Quality: Safety Management, Environment Management, CSR, Scrum / Agile methods,...

The class will be based on lectures, illustrated by examples from real companies and situations. External speakers, from various companies, will also be invited to illustrate some of the concepts and cases. If possible, a visit will be organized to see the concepts of the class in "real life".

During the exercise periods, students will have the opportunity to apply the concepts. They will participate in a business simulation game, allowing them to play the role of managers / leaders, as a leadership team.